Comments on: SunTrust Mortgage Review

By: Stuart

Stuart — Fri, 10 Jun 2011 16:17:56 +0000

If you are considering using Suntrust Mortgage, stop and RUN in the opposite direction. We refinanced with Suntrust and I should have identified that they were lying to me was that their lips were moving. I asked questions point blank and was out and out lied to. We are in worse shape now after refinancing with Suntrust than we were before with a higher interest rate. Things that I was told that were not required or not needed, were used to wipe out some other lines of credit that I had. The attitude at Suntrust is very, very arrogant and they treat their customers very poorly. Customer Service is a joke that is only funny to the Suntrust employees.

By: Laura

Laura — Thu, 24 Mar 2011 18:34:04 +0000

I am having the same problem with a brand new mortgage with Suntrust and I spoke with another local man also. Suntrust bumped my mortgage payment over $200/mo saying that my taxes had gone up and that I did not have enough flood insurance. I had my insurance agent verify the flood amount 4 times and they still tacked on another $950/yr policy. I then had to have the policy removed which they did but my mortgage payment is still up $120/mo. I verified the taxes also and they should have gone up about $109 for the year. Thinking about retaining a lawyer.

By: gary

gary — Thu, 24 Mar 2011 01:03:42 +0000

Hi, You guys should look into the home modification. How the services are taking advantage. Here’s what they did. I applied for a loan modification in May of 08. We were told we qualify. Well Suntrust mortgage never did there job by not doing the paper work on the loan. Well Nationstar now says we are $20,000 behind. We were told to pay a reduced amount, we been paying that reduced amount for 1 and a half years. We now are told we now don’t qualify. You know that if I don’t do my job I get fired. But nothing happens to them. Please tell everyone to watch out.

By: Lindsay

Lindsay — Wed, 22 Sep 2010 08:30:02 +0000

I am (soon to be was) a client of (Millersville, MD) Suntrust. They had worked with another family member and I thought I would throw him some business in 2008 financing my first home.

I contacted them recently to re-finance my home and look to possible finance an additional property. I have NEVER been treated with such disrespect. He promised to call multiple times to answer a few question and he never did. When I asked him if he treated all of his clients like this, he said "I'm just one little inadequate man I guess."

I told him that I was going to take my business elsewhere and he said fine… just like that.

I am a very young woman who is rapidly progressing in my gross income. I could have been a very active customer, but his disrespect, arrogance, and lack of customer care is forcing me to end my relationship with Suntrust. I will be sure to inform my colleagues, friends, and family to never give them any business in the future.

I'm disgusted, but glad to know their true colors.

~Lindsay

By: Kara Ann H.

Kara Ann H. — Thu, 05 Aug 2010 16:31:29 +0000

I have had a buyer for my house in Venice Gardens FL with CASH IN HAND since January 2010. Suntrust lost my file (mounds of confidential paperwork, of course) then took 5 months before they assigned a negotiator. I am STILL waiting for them to close the deal. My house will foreclose before it get s sold then I am the one with a poor credit rating. They should have the poor credit rating as they are the ones stalling and holding up the entire process! Sun Trust $ucks.

By: Darlene Lewis

Darlene Lewis — Tue, 22 Jun 2010 12:20:07 +0000

My house was foreclosed on because Suntrust sent me a letter stating my mortgage was going from $554 to $823 a month due to the increase in my property taxes ( Suntrust stated the taxes were going from $1,800 a yr to $3,200 a yr). I sent them evidence that my taxes weren't $3,200 but less than $1,800 and they still foreclosed on my home, because I wouldn't let them pad my escrow account with the extra$269 a month. The city of Detroit sent them a tax statement showing my taxes were 1,800 not 3,200 a year, and they still foreclosed on my home.

By: Eduardo

Eduardo — Mon, 14 Jun 2010 11:29:04 +0000

I am trying to save my home at this moment with Suntrust Mortgage. I have 2 loans with them. The first one come from Wells fargo managed by Suntrust Mortgage and the second one is directly from Suntrust Mortgage. I provided all info to try to get a loan modification and everytime I am denied…..Please advise what should I do?

By: Susan

Susan — Fri, 26 Mar 2010 23:05:04 +0000

I got a home loan through Suntrust Mortgage. And a year later they send me a letter telling me that my mortgage payment is going up $100.oo a month. I have contacted the company over a dozen times, and never get an answer. I only get the run around. I may have to get a lawyer to make them stop playing games. Having a loan with this crooked company is too stressful. If I could go back in time I would not make the same mistake again…